Deliveries & Returns

At La Maison Home Accessories, we are committed to providing a smooth and reliable shopping experience. Please read the following Delivery & Returns Policy carefully before placing your order.

By placing an order through our website, you acknowledge that you have read, understood and accepted the terms outlined below.

Delivery

Delivery Areas

We currently deliver orders within the Republic of Cyprus only.

Orders cannot be delivered to P.O. Boxes unless otherwise stated.

Order Processing

Orders are processed during our normal business hours, Monday to Friday, excluding public holidays.

Orders placed after business hours, on weekends or public holidays will be processed on the next available business day.

Please note that processing times may vary during periods of high demand, promotional campaigns, seasonal sales or unforeseen circumstances.

Delivery Time

We aim to dispatch and deliver all confirmed orders within the estimated delivery timeframe communicated during checkout or stated in the Delivery Confirmation email.

Delivery times are estimates only and are not guaranteed.

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to unforeseen events, adverse weather conditions, courier delays, periods of exceptionally high demand, public holidays or other circumstances beyond our reasonable control.

Delays caused by courier companies, weather conditions, public holidays, strikes, customs procedures (where applicable), force majeure events or other circumstances beyond our reasonable control shall not constitute grounds for cancellation, compensation or liability.

Deliveries are made on business days only. Deliveries are not normally carried out on Saturdays, Sundays or official public holidays.

Delivery shall be deemed completed once the products have been delivered to the delivery address specified in your order and accepted by you or by a person authorised by you to receive the order on your behalf.

If delivery cannot be completed because the recipient is unavailable, refuses delivery or fails to collect the shipment where applicable, the order may be returned to our warehouse. Any additional costs associated with re-delivery will be charged to the customer.

Delivery Address

Customers are responsible for ensuring that all delivery information provided is complete and accurate.

La Maison Home Accessories shall not be held responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete information supplied by the customer.

If an order is returned to us due to an incorrect address, refusal of delivery or repeated unsuccessful delivery attempts, any additional shipping costs for re-delivery will be charged to the customer.

Failed Deliveries

If delivery cannot be completed after reasonable attempts, the courier may return the parcel to us.

In such cases, the customer will be required to pay additional delivery charges before the order can be re-dispatched.

Inspection Upon Delivery

Customers are encouraged to inspect their order immediately upon delivery. Damaged items should be reported upon receipt of the order by contacting our Customer Service team.

If the packaging appears visibly damaged, customers should note this with the courier where possible and contact us promptly.

Failure to notify us on time, will affect our ability to investigate the issue.

Returns

Right to Return

Customers may request the return of eligible products within 30 days from the date of delivery, subject to the conditions outlined below.

Conditions for Return

Returned products must:

• be unused
• be in their original condition
• be complete with all original packaging, accessories, manuals and labels
• not show signs of use, installation, assembly, damage or alteration
• be accompanied by proof of purchase, such as the original receipt

La Maison Home Accessories reserves the right to refuse any return that does not meet these conditions.

Non-Returnable Products

Certain products cannot be returned due to hygiene and safety considerations, product integrity, customisation, or other applicable legal and commercial reasons. Unless faulty or otherwise required by applicable law, the following items cannot be returned:

• products that have been used

• products that have been assembled or installed
• products made to customer specifications or personalised items
• bed linen products, due to hygiene reasons
• reed diffusers, as they are consumable products
• gift cards or vouchers
• any product specifically identified as non-returnable
• Christmas trees once the original packaging has been opened, unsealed or otherwise shows signs of tampering.
• products that are returned without all original packaging, accessories, manuals, labels, or any other components originally supplied with the product

TO MAKE A RETURN CLICK HERE TO FILL OUT THE RETURNS FORM

Return Procedure

Before returning any product, customers must first contact our Customer Service team to receive return instructions.

Returns sent without prior communication may not be accepted.

Returns can only be made by courier to the following return address:

3 Kronou Street 2571, Dali Industrial Area, Nicosia, Cyprus

Returns and exchanges cannot be processed at any of our physical retail stores.

Customers are responsible for ensuring that returned products are packaged securely to prevent damage during transport.

All returned products must be accompanied by the original printed proof of purchase. Returns received without a valid proof of purchase may not be accepted.

Return Shipping Costs

Unless the return is due to our error or a confirmed defective product, the customer is responsible for all return shipping costs.

Original delivery charges are non-refundable unless otherwise required by applicable law.

Damaged, Defective or Incorrect Products

If you receive an incorrect, damaged or defective product, please notify us upon receipt of delivery of order.

Where appropriate, we may request photographs of the product, packaging and shipping label to assist with our assessment.

Following inspection, we will determine whether the product qualifies for replacement, repair or refund in accordance with applicable consumer legislation.

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If the return is approved, refunds will be processed using the original payment method.

Refund processing times may vary depending on your payment provider.

Order Cancellation

Once an order has been confirmed, it can no longer be cancelled.

Limitation of Liability

To the maximum extent permitted by applicable law, La Maison Home Accessories shall not be liable for indirect, incidental or consequential losses arising from delays in delivery, courier service interruptions or circumstances beyond our reasonable control.

Nothing in this policy limits or excludes any statutory rights that consumers are entitled to under applicable consumer protection legislation.

Product Availability & Order Acceptance

All orders placed through our website are subject to product availability and acceptance by La Maison Home Accessories.

While we make every reasonable effort to ensure that all products displayed on our website are available for purchase, stock levels may change without prior notice.

If an order cannot be fulfilled due to stock unavailability or any other exceptional circumstance, we will notify you as soon as reasonably possible by phone or email to inform you that the specific product is no longer available. The amount corresponding to the unavailable product will be refunded using the original payment method, while the remaining items in your order will be processed and shipped as normal.

In addition, we reserve the right to modify, suspend or discontinue the sale of any product, or to update, amend or remove any content from our website at any time without prior notice.

Contact Us

For any questions regarding deliveries or returns, please contact us:

From Monday to Friday 9:00 - 17:00

 +357 22815600
 info@lamaison.com.cy
 3 Kronou Street 2571, Dali Industrial Area, Nicosia, Cyprus